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COVID-19 Information

Important COVID-19 Update – January 2022

Due to the Omicron variant, there has once again been a significant increase in COVID-19 cases across the US and in our community. The health, safety, and well-being of our members and employees continues to be the top priority of FHCP. Following CDC Guidelines, the following are reminders of the protocols and services that FHCP has in place to protect and keep everyone safe.

What steps is FHCP taking to keep you safe?

On-Site Testing & Testing Reimbursement

On January 10, 2022, the White House released information regarding a new requirement that group health plans and health insurance issuers, such as FHCP, make available COVID-19 over-the-counter tests to their members with no out-of-pocket costs.

Florida Health Care Plans is offering a reimbursement program to members for FDA-approved, over-the-counter COVID-19 diagnostic tests. Please click here to learn more or request reimbursement.

Currently, FHCP pharmacies DO NOT have over-the-counter tests available for purchase.

FHCP has on-site testing available and continues to offer our members the convenience a COVID-19 test without an appointment at any of these locations.

  • If you are not feeling well and you have symptoms that may include shortness of breath, fever, or cough, please call 386-676-7198 or visit FHCP Testing Locations to find the facility nearest to you. In addition to testing, people with significant symptoms will also be evaluated by a provider.


  • Vaccination for COVID-19 remains key in preventing severe illness and hospitalization, as a large majority of patients being admitted to the hospital are not vaccinated. If you have not yet received the vaccine, please consider doing so now.
  • FHCP is offering the Moderna vaccine to anyone in the community who wishes to be vaccinated. An appointment is appreciated but is not necessary. Vaccinations, including boosters/third shots, will be given on a walk-in basis. Click here to find a location.

To learn more about the FDA’s Emergency Use Authorization of the vaccine, please visit:

US Food & Drug Administration - Emergency Use Authorization for Vaccines Explained

Vaccine Booster

On January 7, 2022, the FDA shortened the interval for the booster dose of the Moderna COVID-19 Vaccine to five (5) months.

FHCP is offering Moderna vaccine boosters (half-strength doses) to anyone 18+ who has been vaccinated for at least five months.

FHCP is also offering Moderna full dose/third vaccine shots to those who are immunocompromised.

You do not need an order from your provider to receive the booster or a third shot/full dose.

Booster Cross-Over Information

The FDA also formally issued guidance about cross-over vaccination. People who received the Johnson & Johnson vaccine at least 2 months ago or the Pfizer vaccine at least 6 months ago and who desire to cross-over to the Moderna vaccine for a booster may also receive this new booster dose.

If you believe this applies to you or someone in your care, please call 1-800-352-9824 or click here to find a location. If you have questions about the booster and if it is right for you, please contact your physician.

For more information about these vaccine changes, please visit

If you need additional assistance, please reach out to Member Services at or call 386-615-4022 or 1-877-615-4022.

Visiting an FHCP Facility

Members who are not having symptoms of COVID-19, are encouraged to continue scheduled appointments with their providers for routine care. We do request that members who aren’t feeling well reschedule routine appointments.

  • Universal masking is required in all FHCP facilities regardless of vaccination status. If you do not have a mask, one will be provided to you.
  • Social Distancing will continue to be observed in all facilities – please stay 6 feet apart.
  • Members should not bring guests to appointments; caregivers are asked to remain in vehicles.

Telehealth Virtual Visits

  • We offer virtual visits to our members via FHCP Telehealth visits with your provider or Doctor on Demand.
    • Call your FHCP staff provider’s office to set up a telehealth visit.(no copay)
    • Doctor on Demand General Medicine Visit FHCP/Doctor On Demand
    • Telehealth visits with non-FHCP staff physicians will require the standard office copay

What can I do to protect myself and help prevent the spread of COVID-19?

  • The CDC recommends everyone ages 5 years and older get a COVID-19 vaccine. Pfizer is currently the only vaccine approved by the CDC for children under 17.
  • You can also help to prevent the spread of the disease by wearing a mask, washing your hands often, avoiding touching your eyes, nose, or mouth with unwashed hands, avoiding close contact with people who are sick, and avoiding large crowds.
  • Consider using FHCP’s convenient mail order service to order a three-month supply on most of your maintenance prescriptions - the shipping is free. Please call 386-676-7126 Monday - Friday from 8:30 am to 5:30 pm (The hearing impaired may call: TTY 800-955-8770)
  • If you are considering traveling, please click here:

Non-Covid-19 Medical Concern and Appointments

  • Please call your doctor’s office.

For additional questions please contact:

  • Member Services: 386-615-4022 | 1-877-615-4022
    TRS Relay 711 TTY: 1-800-955-8770

For more information, please visit the CDC website for the latest coronavirus information.

Information in this post was accurate at the time of its posting. Due to the fluid nature of the COVID-19 pandemic, scientific understanding, along with guidelines and recommendations, may have changed since the original publication date.